Refund policy

Your satisfaction and joy at home are our top priorities!

Return Eligibility

Returns are accepted within 30 days of delivery, as long as:

  • Items are unused, undamaged, and in the original packaging
  • You have proof of purchase (e.g., order number or email confirmation)

To start a return, email support@getfitdistrict.com with your order number and reason for returning.

Note: Return shipping is the responsibility of the customer unless the item was delivered damaged or is incorrect.

Non-Returnable Items

  • Final sale or clearance merchandise
  • Customized, personalized, or made-to-order items
  • Items showing wear, damage, or signs of use

  • Gift cards

Exchanges

Need a different size or color? Contact us at support@getfitdistrict.com—we’ll assist with an exchange based on stock availability.

Refund Process

After we receive and inspect your return:

  • You will be notified via email
  • Refunds to your original payment method will be processed within 3–7 business days

Damaged or Incorrect Orders

If your item arrives damaged or incorrect, please reach out to us at support@getfitdistrict.com within 7 days of delivery, including your order number and photos. We'll either replace it at no cost or issue a full refund.